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ShareWare OnLine 2
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ShareWare OnLine Volume 2 (CMS Software)(1993).iso
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spec593.zip
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!TECHIE.TXT
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1993-04-29
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{ARTISOFT'S TECHNICAL SUPPORT CENTER}
Technical Support is free to all owners of Artisoft products and is
available between the hours of 7:00AM and 5:00PM Mountain Standard
Time. Users can contact a Technical Support Representative for
assistance by calling (602)670-7000. If a customer prefers, a message
for a return call can be left at this number as well.
An alternative method to receive Technical Support is to FAX in
requests for support. The Artisoft FAX telephone number is
(602)884-8665. Users may access the Artisoft Arti-Facts BBS for
Technical Support. This telephone number is (602)884-8648; it is an
open BBS for all owners of Artisoft products. On CompuServe, Artisoft
has a forum, also; use GO ARTISOFT to gain access once connected to
CompuServe.
Technical Bulletins are available on Artisoft's Automated FAX System
(AFS). To download bulletins from the AFS, customers should use the
hand-set on their FAX machines to dial (602)293-1397 and follow the
voice prompts to download the selected bulletins. For a list of
available bulletins, download FAX number 2.
During the initial greeting after dialing the (602)670-7000 telephone
number, the customer is prompted to press 3 for Technical Support.
After pressing 3, the customer will hear further voice prompts as
follows:
{} For Windows support, press 1: If the customer is having problems
using Microsoft's Windows on a LANtastic network, or with
LANtastic for Windows, this queue will ensure that a Technical
Support Representative trained to support Windows will answer the
call.
{} For third party adapters, LANtastic/Z, Central Station, or
ArtiCom support, press 2: If a customer has any of these
products, this queue will ensure that a Technical Support
Representative specially trained on these products will answer
the call.
{} For LANtastic and all other Artisoft products, press 3: Then
choose 1: for new installation assistance or 2: for help with an
existing network.
All queues are answered on a FIFO (first-in-first-out) basis.
In order for Technical Support to help troubleshoot problems as
efficiently as possible, it is important...
{} for customers to call using a telephone as close to the problem
computer as possible.
{} to have the hardware and software manuals associated with the
network near at hand in case the Technical Support Representative
needs to refer the customer to specific sections of the manuals
for details such as various available jumper settings or the
syntax for a switch on a software command line.
{} to help the Technical Support Representative quickly identify
where to begin to troubleshoot, by having error messages that
appear on the computer's monitor written down; a short
description of the problem and what operation was being performed
when the error message was displayed is important as well.
{} to have the serial number available; this is located on the label
of the original network operating system diskette, on the
registration card included in the box, or on the side of the box
itself.
{} when FAXing in requests for Technical Support, to be sure to
include the company name, the contact's name, a return telephone
number, and a return FAX number.